yTalk.us

Dark Angel · 2014. június 10.

yTALK is a seedbox provider that focuses on quality and versatility â we want to make a seedbox service that can be used by beginners and advanced users alike.

We offer a feature rich ruTorrent interface, along with a control panel where you can do anything from restarting your box to changing your password. Should you have any issues, our excellent support team will be more than happy to help you.

What is âSuperSupportâ offered on your plans?

SuperSupport is our name for the great support offered at yTALK. We have an excellent support system in place that beats most of our providers. The SLA is as follows:

Ticket Support

Tickets are the quickest way of finding an issue and solving it. Your ticket is connected to your yTALK account, and our staff can easily identify issues and send you quick replies.

Open a ticket through your client area, available here.

Hours of Operation: 24/7

Email Support

Our email support also creates a ticket where staff can look into your account and identify issues. It is merely a preference which of these support methods you want to use.

For pre-sales and general support: info@ytalk.us
For product support: support@ytalk.us
For payment inquiries: payment@ytalk.us

Hours of Operation: 24/7

IRC Chat Support

Would you rather talk to one of our support reps via Instant Messaging? We offer an IRC channel to do just that â offer instant support to those who need it. No worries though, if your issue needs escalated support, one of our staff members will direct you to the appropriate channel.

Server: irc.ytalk.us
Port: 6667
Channel: #ytalk

Hours of Operation: 10AM â 10PM EST (not rigid hours)

Phone Support

Phone support is very limited, and we cannot do much on your account without going through verification procedures. It is also only open for about five hours per day, so we do not recommend it. However, if you want to talk to someone and explain your problem over the phone, by all means!

US/Canada Toll Free Number: +1 877 778 8512

Hours of Operation: 5PM â 10PM EST

Link: https://ytalk.us

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